Topics

Sales & Service

Success in sales depends on the quality of your customer relationships. As the saying goes: “Quality is when the customer comes back, not the product”.

Leadership & Management

As a manager, you need a conscious attitude, a clear understanding of your role and a suitcase full of effective tools. Fill it with our practice-oriented programs.

Leadership & Management

Als Führungskraft brauchen Sie eine bewusste Haltung, ein klares Rollenverständnis sowie ein solides Instrumentarium für die wirkungsvolle Kommunikation mit Ihrem Team.

Personality & Communication

Curious about your “communicative DNA”? Explore it and strengthen the constant interplay between communication and personality with our programs.

Internationale Kommunikation

Do you speak global? Und wenn nicht jetzt, wann dann? Unsere Welt wird durch Vernetzung immer durchlässiger – enger verbunden wird sie allerdings erst durch Ihre interkulturelle Kompetenz.

International communication

Do you speak global? And if not now, then when? Our world is becoming increasingly permeable through networking – but it will only become more closely connected through your intercultural competence.

Team development

Do you want the whole to be more than the sum of its parts? Then promote a culture of feedback and strengthen trust in your team. This will turn individual potentials into a great collective.

Teamentwicklung

Das Ganze soll mehr als die Summe seiner Teile sein? Dann fördern Sie die Feedbackkultur und stärken Sie Vertrauen in Ihrem Team. So wird aus einzelnen Potentialen ein großes Gemeinsames.

Change & organizational culture

Humans are creatures of habit, but “nothing is as constant as change”. Work with next step to transform from a creature of habit to a game changer and make your employees fit for change.

Change & Organisationskultur

Der Mensch ist ein Gewohnheitstier, doch “nichts ist so beständig wie der Wandel”. Werden Sie gemeinsam mit next step vom Gewohnheitstier zum Game Changer und machen Sie Ihre Mitarbeitenden fit für die Veränderung.

Specials

A holistic approach is at the heart of our work. Take advantage of our expertise in specialist areas such as marketing & pricing, project management & IT and personal investment strategy.

Sales & Service

Success in sales depends on the quality of your customer relationships. As the saying goes: “Quality is when the customer comes back, not the product”. The better the contact between salesperson and customer, the more respectful the communication – the more trusting the basis for long-term cooperation. Become aware of your strengths and potential in dealing with customers, expand your relationships with existing customers and win new ones through our development measures for specialists and managers in the field and back office.

  • Fit@Sales I – Developing your sales personality

Leadership & Management

As a manager, you are the captain of your team. On the one hand, it is important to have an eye for the essentials and set the course. On the other hand, it is essential to inspire your employees for the journey ahead of you, to distribute the upcoming tasks well and to make adjustments where necessary in order to reach the destination. True to the motto of Antoine de Saint-Exupéry: “If you want to build a ship, (…) teach men to yearn for the vast, endless sea”. To do this, you need a conscious attitude, a clear understanding of your role and a solid set of tools for effective communication with your team. Hone your leadership personality with our targeted training and coaching for junior managers and experienced seniors up to C-level.

  • Fit@Lead I – Developing leadership personality

Personality & Communication

A person’s genetic fingerprint is unmistakable. Just like their way of communicating. Your “communicative DNA” is made up of numerous facets: how you resolve conflicts, deal with your time and yourself, set your goals, how you present yourself and how you come across to others – all of this makes up your personality and at the same time “the expression of personality (…) only achieves its fulfillment through communication” (Pearl S. Buck). This interplay allows us humans to continue to grow as personalities by working on our own communication. And the more developed your personality, the more successful your communication.

Encourage this interplay and expand your communicative DNA with our training and coaching.

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International communication

Do you speak global? We do – and we love it!

If there is a Champions League in communication, then it is by far communication between different cultures. Acting successfully, appreciatively and purposefully on an international level and often having a completely different understanding of success, values and goals than the other person – this is a challenge of a special kind. A challenge that can cost you countless faux pas or inspire and enrich you.

Whether you operate in a global context, focus on specific countries or lead an international team – with our intercultural expertise, we support you in speaking a common language with your business partners.

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Team development

Which do you prefer? “Great Another Does It” or ‘Together Everyone Achieves More’? The answer in theory is probably clear. But the way forward in practice is not always. We often find that everyone in the team wants to pull together and yet it doesn’t work out. Sometimes there is a lack of common understanding of roles, sometimes tasks are not clearly assigned, sometimes communication lags, sometimes suppressed conflicts of interest arise… The list can be long. Consciously break this chain and turn individual potentials into a great collective by promoting a feedback culture in your team, dealing productively with tensions and strengthening trust.

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Change & organizational culture

Humans are creatures of habit. Whether a department is being restructured, there is a generational change in management or the market situation forces you to rethink quickly, the gripping power of the familiar is evident and change is met with resistance. But “nothing is as constant as change”, as Heraclitus already knew. This makes it all the more important to approach change processes sensitively and professionally.

As an agency for change, the topic of change is particularly close to our hearts. We consider your organizational system as a whole, take into account the specifics of your organizational culture and see ourselves as your companions throughout the entire process of organizational development. We pick you up where you are in your change process, define strategies, conceptualize supporting measures and in this way go through the following change steps:

(based on John Kotter, 8-Step Change Model)

Based on the overall process, we offer you a selection of possible programs to provide you with initial orientation and inspiration. This will help you prepare your employees for change. Since systemic organizational development is extremely individual, we would be happy to discuss your specific concerns with you.

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Specials

As a next step, we take a holistic approach. For us, this means that we interlink the work on the soft skills of your specialists and managers with the so-called hard skills and thus cover various topics in the corporate environment. For you, this means that our hand-picked experts and long-standing network partners advise and support you on strategic issues – on marketing & pricing, project management & IT as well as on your personal investment strategy. Your benefit – you round off your personnel and organizational development optimally with the offers that make sense for you.

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Liudmila Gerasimova

Headquater:
Hans-Keul-Weg 27
DE-51105 Cologne

Office Munich:
Stahlstraße 4
DE-81247 Munich

Mail: info@next-step.net
Tel.: +49 89 215 40 875-0
Mob.: +49 175 222 978 3