Sales & Service

After the training

• you will have become aware of your individual sales style and expanded your communicative repertoire in a targeted manner.
• you will have mastered all the key phases of the sales funnel from initial contact to closing the deal.
• you will be able to systematically build on the potential of existing customers and acquire new ones.

• Define the components of a successful sales personality
• Harmonize target and people-oriented attitudes
• Knowing and applying the special features of all phases in the sales process
• Consciously use verbal and non-verbal elements for good, engaging customer contact
• Professionally organize initial contact and appointments
• Prepare customer meetings in a structured manner for more reliable results
• Understanding the interplay between impact and perception in personal customer meetings
• Analyze customer needs and take the lead in the conversation
• Presenting the benefits of your own products and services
• Dealing confidently with objections, stalling tactics and price pressure
• Developing effective closing strategies
• Develop strategies for cross-selling and up-selling
• Creatinga LIFO® strength profile